Shipping policy
Complimentary International Shipping
All CYRENE orders ship free to the destinations we currently serve. No surprises at checkout.
Order Preparation
Every order is carefully prepared, inspected, and packed at our Shanghai studio before it begins its journey to you.
Please allow 1–3 calendar days for order preparation. Once your parcel has been handed over for international shipment, you'll receive a shipping confirmation email with your tracking number.
Please ensure your shipping address is accurate before placing your order. CYRENE is not responsible for packages delivered to an incorrect address provided at checkout.
If you need to update your shipping address after placing an order, please contact us immediately at info@cyrenebyelsie.com. We will do our best to accommodate changes before dispatch, but cannot guarantee modifications once the order has been processed.
Estimated Delivery Times
The estimates below include order preparation and transit time, beginning from the day your order is placed.
We currently ship to the destinations listed below. We’re working to make CYRENE available in more countries soon.
| Destination | Estimated Delivery |
|---|---|
| United States | 11–20 calendar days |
| Canada | 13–20 calendar days |
| United Kingdom | 8–17 calendar days |
| Switzerland | 13–17 calendar days |
| Japan | 6–14 calendar days |
| South Korea | 10–18 calendar days |
| Singapore | 10–19 calendar days |
| Malaysia | 14–20 calendar days |
| Australia | 11–20 calendar days |
These timeframes are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer due to customs clearance, local carrier delays, public holidays, or other circumstances outside our control.
Customs, Duties, and Taxes
For the majority of orders, no additional customs fees or import taxes will be charged upon delivery.
However, international shipments may occasionally be subject to customs inspections or import duties imposed by the destination country. These charges, if applied, are the responsibility of the buyer and are outside of our control. We recommend checking your local customs regulations if you have any concerns prior to ordering.
Please note: CYRENE is not responsible for delays caused by customs processing.
Tracking Your Order
Once dispatched, your tracking number will be sent via email. Tracking updates may occasionally pause while your package is in international transit or clearing local customs. Once customs clearance is complete, your parcel will be handed to the local delivery partner and tracking will resume.
If your tracking hasn't updated in more than 7 days, or if you have any questions about your shipment, please contact us at info@cyrenebyelsie.com.
In the rare event that a package is confirmed lost in transit, please contact us at info@cyrenebyelsie.com and we will work with you to find a resolution.
Returns & Refunds
For information on returns and return shipping costs, please refer to our Refund Policy.